Residents want them! Why Package Lockers Are the Most Important Amenity in Apartment Living Today

Why Package Lockers Are the Most Important Amenity in Apartment Living Today

LISS Technologies Group  |  Certified Luxer One Partner

Package lockers have moved from a premium luxury to an essential expectation in multifamily housing. They are reshaping how residents experience their communities, how property managers allocate staff time, and how properties compete for and retain residents in a competitive market.  They are amenities that are used continuously- more frequently than most of us hit the gym!

After nine years of installing and supporting Luxer One package lockers across Iowa, Missouri, Kansas and Nebraska, LISS Technologies Group has a front-row view of this transformation. This article is an overview of why smart lockers are a solid and perpetually beneficial amenity for properties.

The Package Delivery Explosion

Online shopping is no longer a convenience — it is the default. In 2025, Americans averaged more than 70 shipped packages per person per year. For a 200-unit apartment community, that translates to thousands of individual deliveries every month, arriving from multiple carriers at all hours, in all sizes.  And then there are upcoming Amazon Days!  Amazon Days June 2026

Managing that volume safely, securely, and efficiently is one of the defining operational challenges of modern property management — and smart package lockers are the solution the industry has built to meet it.

The Business Case for Property Owners

Smart lockers are a property performance tool with measurable financial impact across four dimensions:

• Resident retention — lease renewal rates up to 40% higher at locker-equipped properties
• Leasing velocity — 72% of prospective tenants prioritize package lockers and rooms, which consistently generate positive remarks during tours (NMHC)
• Staff efficiency — Lockers save properties hours per week in package-handling labor
• Liability reduction — every delivery logged, photographed, and timestamped, complete documentation record for any dispute

24/7 Access and Porch Piracy Elimination

Modern residents live on their own schedules. A package management system tied to leasing office hours serves almost no one well and is sometimes resented by the residents. Package lockers solve this completely — when a package arrives, the resident receives an automated notification with a one-time access code that works at any hour, any day, with no staff involvement.

Assuring packages are secure is equally compelling. Over 104 million packages were stolen across the U.S. in 2024-2025, representing more than $37 billion in losses. Across all housing types, apartment residents are 34% more likely to experience package theft due to the concentration of delivered packages. Smart lockers eliminate this risk: once a package is secured in a Luxer One compartment, it cannot be accessed by anyone other than the intended resident.

Privacy, Security, and Centralized Delivery

At a property without smart lockers, delivery drivers from multiple carriers are on the property and commonly navigate hallways, common areas throughout the day. You go to great extremes to screen residents, yet carriers are generally not screened and have access to the same property.  With Luxer One, all carriers deliver to one secure, designated location — no building access beyond the locker area, no foot traffic past resident doors, no compromise to the private home environment residents are paying for. This is a genuine safety and quality-of-life benefit that locker systems provide every single day.

Property Workload Reduction and Prioritizing Residents

Property Management has more pressing things to attend to than managing packages.  Sorting, storing and fielding package inquires does not lease apartments!  Package Lockers eliminate those staff burdens, present an organized, professional space and give back time to meaningfully engage prospective and existing residents.

Why Luxer One — and Why LISS Technologies

Not all smart package lockers are equal.   LISS Technologies installs and recommends Luxer One for reasons that go beyond product familiarity:  Performance, Service- the entire Package Management Solution!

What Comes Next:

Smart package lockers create the infrastructure for an excellent delivery experience at your property. In upcoming articles, we will delve further into other facets of planning for the addition of a locker and/or package room to support your residents’ needs as well as best practices and benefits of partnering with Luxer One for a comprehensive package management solution.